Additional services we offer with your membership.
Pictures of received packages
We will notify you via email with pictures of all the packages we receive on your behalf. You can log in to your personal onilne portal and get up-to-the-minute details on your purchases, as well as their status at our warehouses.
Keep control over your purchases
With our App, you will be able to track and follow your shipments and our personal delivery to you.
We offer return services should you be dissatisfied with your purchases, or have received the wrong item. We help you with returning those items to the retailer. Peace of mind and security for you.
Follow your shipments online
You have access to your personal online portal on our website, where you can always check the status of your purchases, and where you can let us know when you are ready to receive them.
Max. size of each shipment = 1 Carry On
A + B + C = 45″ / 115 cm
Additional Cost per Box
(1) You have unlimited access, for the time of your membership, to the online shopping portal with more than 400 stores and 22 exclusive categories of products from electronics to fashion, and sports articles, and the travel portal for flights and leisure offers in Miami. Enter here: Shopping y Travel
(2) Your free subscription to our newsletters will bring you information about the discounts and coupons offered by the stores, updated weekly. Subscribe here
(3) In our blog, you will have access to information on new promotions, unique discount coupons, to do in Miami, which stores have the best promotions, and everything that happens in Miami to enjoy your visit more. A special service with you in mind. BLOG
(4) Your subscription includes your physical address and a unique phone number in Miami where you can send all your purchases.
(5) The enclosures are of dimensions up to 45 “in / 115 cm linear (AL + AN + LG) and up to 25 lb / 12 Klg each Box that exceeds these dimensions and/or weighs more than 25 lbs / 12 klg, will have an additional cost per box. Boxes whose size or weight require to be charged by 2 people, will have an additional cost of US $ 50.00 per box. Terms & Conditions.
|Oversize||Weight (lbs/klg) or||Linear Inches (W + L + H)||Additional Cost|
|Parcels Over||25 lbs / 12 klg||46″ – 60″||$20|
|Parcels Over||50 lbs / 22.8 klg||61″ – 80″||$30|
(6) We store your purchases in our warehouse for the period of your membership. If the storage exceeds the period of your membership, we will gladly continue to store your purchases. It will simply charge another month of membership to your card until your purchases are delivered. This charge will recur every 30 days and will end when all your boxes have been delivered. Terms & Conditions
(7) You will have access to your unique, secure portal, in which you can see in real time when your boxes arrive and the condition in which they arrive.
(8) The return service is free up to the number of boxes included in your membership and for those boxes that have not been delivered personally. Each box in excess of the amount included in your membership will cost USD $ 15.00 per box for administrative and management expenses. We have a personalized return service for those purchases that you have already received in your place of stay and that for any reason you want to return. Contact us to arrange a collection schedule and specific information for your return. Each box has a cost of $ 25.00